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FAQs
Find Quick Answers to Common Questions
Browse our comprehensive FAQ section for instant answers to your security questions. Can't find what you need? Our support team is ready to help.
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What security system is right for my property?Every property has unique security needs. We conduct a detailed assessment of your requirements and recommend solutions based on factors like property size, usage patterns, access requirements, and risk profile.
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How quickly can systems be installed?Standard installations typically take 1-2 days. ICU Solarcam systems can be deployed within hours. Complex enterprise installations are scheduled based on project scope.
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Are your systems monitored 24/7?Yes, our monitoring centre operates 24/7/365, providing continuous surveillance and immediate response to security events.
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What happens if my system has an issue?Our 24/7 technical support team can often resolve issues remotely. For hardware problems, we dispatch technicians promptly to your location.
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How often should systems be maintained?We recommend quarterly maintenance checks for optimal performance. Critical systems may require more frequent inspections based on usage.
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Can I access my security system remotely?Yes, all our systems include secure remote access through mobile apps and web interfaces.
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What warranty coverage is provided?All systems include comprehensive warranty coverage. Specific terms vary by product - view our warranty information section for details.
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Are there long-term contracts?We offer flexible service agreements tailored to your needs. Monitoring services typically require a 12-month minimum term.
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What happens if I move premises?We can relocate your security systems to your new location or transfer monitoring services. Portable systems like ICU Solarcam can be easily moved.
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